To uphold a high focus on the quality of our products, processes and service in order to deliver the best possible quality to our customers. Incorporate a culture of continuous improvement as we strive to exceed customer expectations.
This policy is applicable to all parts of our organization as a means of complying to our overall objectives.
It is the responsibility of Managers to provide compliance with this policy in own organisastion. The Quality department will ensure the implementation with supporting activity.
Content and description
Scandinavian Business Seating will, as certified ISO 9001 company, sustain our position as a leading supplier of quality office furniture through an integrated quality management in all our processes and throughout our value chain from design, purchasing and production to sales and the delivery of our products to customers and users. We continuously strive to improve our processes in order to meet and exceed our customers' expectations and needs.
Scandinavian Business Seating is dependent on the contribution and knowledge of its employees to fulfil our quality policy. We encourage initiative, creativity and accumulation of knowledge together with a high level of personal loyalty from all employees.
We strive for a customer experience that is the most competitive balance between price and quality in order to strengthen our market position.