Technical quality
We demand high quality in everything we do, from materials and durability to ergonomics and design. We consider 3 main categories of quality: Technical quality, Service Quality & Perceived Quality
Our seating products should comply with all main standards & norms relevant to their segment & market, meaning e.g. EN 1335-1 for task chairs, NPR 1813 for the Benelux, GS mark for Germany, BS 5459-2 for UK, Swedish Mobelfakta and ANSI BIFMA for US etc. Some chair models comply also with fire resistant-, clean room- and ESD ( electro static discharge)- requirements. Service Quality - Efficient and predictable business processes- Handling of claims – after sales service.
The product should correspond to the user`s expectations. Precision, tactility, force feedback and noise are important factors here. Perceived Quality - End user experience – Surface and finishes- Materials and meeting between materials- smooth and intuitive functions.
Interacting with Flokk should underline our position as supplier of high quality furniture. Efficient and predictable business processes including handling of claims and any other after sales service are also essential to ensure we leave our customer & users with a pleasant feeling.
Guarantee
GENERAL TERMS AND CONDITIONS
Flokk’s warranty covers all HÅG, RBM, RH and BMA chairs against:Material and manufacturing faults and defects from the chair’s production date.The warranty covers any necessary spare parts. Normal wear and tear is not covered by the warranty.The warranty is conditional on the chair and fabrics/leather undergoing normal cleaning.
SPARE PARTS GUARANTEE
Flokk guarantees the delivery of spare parts for a minimum of 10 years after the chair’s productiondate. The guarantee covers the parts necessary to maintain the chair’s original functionality.
HÅG – 10 YEAR WARRANTY FOR HÅG PRODUCTS
Flokk provides a 10 year warranty for all HÅG chairs that are in normal use for up to 9 hours per day.
Unless otherwise specified, the maximum weight for users is 110 kg.
24/7 – 5 year warranty.
Flokk provides a 5 year warranty for HÅG chairs that are specifically purchased for 24 hour use and which are upholstered in 24/7 approved fabrics/leather from Flokk's Standard Fabric collection.
9 HOURS/DAY – 5 YEAR WARRANTY.
Flokk provides a 5 year warranty for all HÅG chairs that are in normal use for more than 9 hours perday.
RH NEW LOGIC
Read moreRH – 10 YEAR WARRANTY FOR RH PRODUCTS
Flokk provides a 10 year warranty for all RH chairs that are used under normal conditions for up to 9 hours per day. For normal usage that exceeds 9 hours a day RH provides a 5 year warranty on all RH Chairs. Unless otherwise specified, the maximum weight for users is 150 kg.
24/7 - 5 YEAR WARRANTY
Flokk provides a 5 year warranty for RH chairs that are approved for control room or 24/7 use.
Upholstery is not covered under these terms unless its an RH approved 24/7 fabric.
9 HOURS/DAY - 5 YEAR WARRANTY
Flokk provides a 5 year warranty for all RH chairs that are in normal use for more than 9 hours per day.
BMA - 5 YEAR
All Axia Classic ergonomic office chairs meet the latest standards EN 1335 and NPR 1813
RBM – 6 YEAR WARRANTY FOR RBM PRODUCTS
Flokk provides a 6 year warranty for all RBM Chairs/tables that are in normal use for up to 9 hours per day. Please also see the general warranty terms and conditions. Covers chairs and tables delivered after 01.02.2010 Unless otherwise specified, the maximum weight for users is 110 kg.